VIP FAQ

What are VIP Points and how do I earn them?
How can I use my VIP points?
How much is a VIP point worth?
If I earn enough points, will I automatically go up to the next tier?
Do my points decay?
Do VIP points count towards me clearing bonuses?
Am I able to get bonuses on the VIP program?
What happens to my tier and points if I don’t log in?
Will there be changes to the VIP rewards?
Can I transfer points to another player?
How do I check my VIP points balance and status?
How do my Rebates work & when do I get paid them?
How can I exchange points for cash?

What are VIP Points and how do I earn them?

Players are awarded VIP points as a reward for playing at cash game tables or tournaments. For every cent of rake you contribute you will earn 0.1 VIP points, or 10 VIP points per dollar. Check out the VIP points page in the player admin to learn more about rake.

How can I use my VIP points?

VIP points can be used as follows:

Buy into tournaments - Do this directly at the tournament lobby registration when you buy in to the tournament. Please see the list of VIP Tournaments that you can buy into.
Exchange your points for cash in the cashier/points.

How much is a VIP point worth?

See our VIP Points section.

If I earn enough points, will I automatically go up to the next tier?

Yes. The system will automatically changes your VIP Class to the next level once the required number of points has been earned. We must stress that you only increase your VIP Class through the points you earn at the tables, not through winning VIP Points in tournaments. Your VIP class is displayed in the client in the top right of the screen and also in your player admin.

Do my points decay?

Yes. The rate that they decay is based upon your Royalty Tier, however, they will only decay if you’re inactive for 60 days and do not log any VIP points in that time. For more information please visit the VIP Tiers page.

Do VIP points count towards me clearing bonuses?

Yes. Please check each individual bonus for its unique terms and conditions.

Am I able to get bonuses on the VIP program?

Yes, you will be eligible for bonuses on the VIP program. You will clear off the bonuses in the usual fashion. Please check each individual bonus for its unique terms and conditions.

What happens to my tier and points if I don’t log in?

VIP points will decay if you go a period with no activity. Please see your tier for further details.

Will there be changes to the VIP rewards?

Yes. Special promotions or items may be introduces from time to time. We want to keep this program fresh and growing as time goes by.

Can I transfer points to another player?

No. Points cannot be transferred to other players.

How do I check my VIP points balance and status?

Visit your player admin to check you point’s balance and your status. You will see how many points you currently have, any specific benefits to your level and any other relevant information.

How do my Rebates work & when do I get paid them?

Every time you clear a certain number of VIP points you rebates will automatically get paid out. Your player class will determine your rebate. The rebate will be paid once daily one hour after midnight server time. To find a list of your rebates see VIP Tiers.

How can I exchange points for cash?

In the cashier, click the points tab and go to the section where you will be able to exchange your points. Please check your VIP Class to ensure you meet the criteria and limits needed to exchange points for cash.