Email Setup

With the increase in SPAM emails being sent to inboxes every day most email service providers have incorporated advanced spam filtering into their email programs and services. Unfortunately, the downside of this is that often legitimate and useful emails get caught and flagged as spam and the recipient never see’s the email intended for them. If you are not receiving Pokeropolis emails this will likely be the case.

Below is a list of instructions for different email service providers, software clients as well as anti-spam software so that you can make sure we are on your safe list and your emails are getting delivered to your INBOX.

If you do not see your provider below, try adding @playersupport.co.uk to your safe list or to your Contact list / Address book. You can also try checking you junk email and checking that Pokeropolis emails are checked as safe. Another option, if your email software allows, is that you can allow emails if they are addressed to your full name or if you have previously received an email from that domain, to be delivered to your inbox.

FOR EMAIL SERVICE PROVIDERS/ISPs:

• AOL 7,8
• AOL 9
• Hotmail/MSN
• JUNO
• NetZero
• Yahoo
• Google Mail (GMail)

FOR EMAIL CLIENT AND ANTISPAM SOFTWARE:

• Cloudmark SpamNet
• Mailblocks
• Mail Shield
• Mail Washer
• McAFEE Spam Killer
• Norton AntiSpam
• Outlook 2003
• Spam Butcher
• Spam Inspector
• Spam Interceptor
• Spam Pal
• Spam Sleuth

AOL 7, 8

Place Pokeropolis’s email Domain in your AOL “Address Book”.

• Go to Keyword Mail Controls
• Select the screen name for the email (eg. Yourscreenname)
• Now choose “Customize Mail Controls” For This Screen Name
• For AOL 7.0, include in the section, “exclusion and inclusion parameters”, the domains from which Pokeropolis email is sent: playersupport.co.uk
• Type: playersupport.co.uk
• Click “Add”.
• Choose “Ok” displayed at the bottom

AOL 9.0

Add Pokeropolis email addresses to the address book (buddy list)

Using an email:

1. Open an email from Pokeropolis.
2. Click on the Pokeropolis address. This will open a new window called Info.
3. Click on “Add to address book”. This will open another new window.
4. Enter any required information & click “Save”.

Manually:

1. Select “Settings” from the top navigation bar. This will bring open a new window titled “AOL Settings Customize your AOL experience”.
2. Click “Spam Controls” This will open another new window titled “Mail and Spam Controls”.
3. Click “Customer Sender List”
4. Check “Allow only the senders and domains listed below”
5. Type playersupport.co.uk and click “Add”
6. Click “Save”

Hotmail or MSN:

1. Open your Hotmail mailbox.
2. Click on “Options link”, on the main menu tabs
3. Click on “Junk E-Mail Protection” link
4. Click on “Safe List”.
5. Type playersupport.co.uk in the filed under”Type an address or domain”.
6. Click “Add”.
7. If you see a Pokeropolis email in your Junk Mail folder, click “This is not Junk Mail” to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

JUNO:

To Configure your Safe Lists:

1. Click the “Options” button within Email on the Web.
2. On the “Mail Options” screen, click the “Safe Lists” link.
3. The “Options: Safe List” screen will appear, displaying your current Safe List.
4. You can add following addresses to your Safe List by typing an address in the box under “Add Address to Safe List”:
5. news@playersupport.co.uk
6. support@playersupport.co.uk
7. Click the “Add” button to add the address to the list on the right.
8. When you are finished, click the “Save” button.

NetZero:

1. Click on “Options”
2. Click on “Safe List”
3. In the space provided, Add Address to Safe List, enter:
4. news@playersupport.co.uk
5. support@playersupport.co.uk
6. Click the “Save” button to apply these mail options.

Yahoo:

1. Open your Yahoo mailbox.
2. Click “Mail Options>>Filters>>Add
3. In the “From header:” box make sure Contains is selected in the pull-down menu.
4. Click in the text box next to that pull-down menu, then enter @playersupport.co.uk. At the bottom, where it says “Move the Message To:” select “Inbox” from the pull-down menu.
5. Click the “Add Filter” button again.
6. If the Pokeropolis e-mail has been filtered to your “bulk” folder, simply open the message and click on the “This is not Spam” link next to the “From” field.

Google Mail (GMail)

1. Click ‘Contacts’ in the left-hand side of your screen.
2. Once open, click ‘Create Contact’.
3. Name your contact – Pokeropolis
4. Fill in @playersupport.co.uk in the ‘Primary Email’ field.
5. Click Save and you’re done.

For Spam Filters and Email Clients

Cloudmark SpamNet

1. Select Options, from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the “Whitelist” tab.
4. Click the “Add” button.
5. Type playersupport.co.uk
6. Click “OK”. To save.

Mailblocks

1. Click the “Addresses” tab.
2. Click “New”.
3. Type @playersupport.co.uk
4. Make sure “Accept Mail From This Address” is selected under Receiving Options section.
5. Uncheck “Display in People Picker” under Other options.
6. Click “Submit”. And then click “OK”

MailShield

1. Click “Friends” from the toolbar.
2. Click “Add”.
3. Type @playersupport.co.uk
4. Click “OK”.

MailWasher

1. Click “Tools”, then “Blacklist & Friends”.
2. Click Add (located on the right)
3. Make sure “Wildcard expression” is selected.
4. Type *playersupport.co.uk
5. Click “OK” then “Ok” again

McAfee Spamkiller

1. Click “Friends” from the sidebar.
2. Click “Add”.
3. Make sure “All users at a domain” is selected under “Friend type”
4. Type playersupport.co.uk in the address field
5. Click “OK”.

Norton AntiSpam

1. Start up Norton AntiSpam, Click the “Status & Settings” tab
2. Click on AntiSpam button
3. Click “Configure” button Click “Allowed List tab” (second tab)
4. Click “Add” button
5. In the Email Address box, enter
6. news@playersupport.co.uk
7. support@playersupport.co.uk
8. Click on “OK”.

Outlook 2003

1. On the “Tools” menu, click “Options”.
2. On the “Preferences” tab, click “Junk E-mail”.
3. On the “Safe Senders” tab, click “Add”.
4. In the “Add address or domain” dialog box, type playersupport.co.uk, and then click “OK”.
5. Click “OK” to close the “Junk E-mail Options” dialog box.
6. Click “OK” to close the “Options” dialog box.

SpamButcher

1. Click “Configure”
2. Go to the “Known Senders” tab.
3. Click Add under “Known Good Senders and Recipients”.
4. Type playersupport.co.uk
5. Click “OK”.
6. Click “OK”.

Spam Inspector

1. Select Spam Inspector, then “Manage Friends List” from either the Spam Inspector toolbar or from the Outlook menu.
2. Make sure Email is selected under “Add a New Friend”.
3. Select Domain
4. Type Playersupport.co.uk
5. Click the >> button.
6. Click “Close”.

Spam Interceptor

1. Follow the Trusted link under > Authentication Lists.
2. Enter “@Playersupport.co.uk”
3. Click “Add”.

SpamPal

1. Click on the SpamPal system tray icon (right mouse click).
2. Click “Add to Whitelist” from the menu.
3. Type @Playersupport.co.uk
4. Click “Add”.

Spam Sleuth

1. Select “File”, then “Configure”. Then Go to the “Friends” category.
2. Make sure “Active” is checked.
3. Type *@Playersupport.co.uk on a line by itself in the entry field.
4. Click “OK”.